What the Yacht Club butler actually thinks about

Yacht Club butler, MSC Seashore. My job is to make your suite experience flawless, and the secret to doing it well is observation. On embarkation day I note everything: what luggage brands you carry (tells me your taste level), what you drink first (tells me your go-to), whether you hang clothes immediately (organized) or live out of suitcases (relaxed). By day two I have a mental profile of every guest in my section. The guests I remember most are not the ones who tip the most or demand the most — they are the ones who treat me like a person. A butler who likes you will move mountains. A butler who is treated like furniture will do exactly what is required and not one thing more. Suite 16010 had a guest last month who asked about my family. I gave her the best service of my career.