What the suite concierge actually does for you

Worked as suite concierge on Wonder for one contract. Most suite guests do not use even half of what is available to them. Here is what most people miss: I can book you shore excursions that are not listed on the app. I can get you into specialty restaurants on sold-out nights by coordinating with the maitre d directly. I can arrange for your laundry to be returned same-day instead of next-day. I can request specific pillow types, mattress toppers, and bathroom amenities that are not in the standard cabin. All you have to do is ask. Most guests are polite and reserved and never push the boundaries of what suite service includes. Push them. That is what we are there for. The guests who ask for the most get the best experience by far.