What happens when you report a cabin problem

Maintenance department, Carnival. When you call about a cabin issue, here is what actually happens. Your call goes to guest services who logs it in our system. That system assigns a priority level: P1 is safety or no-water situations (immediate response), P2 is comfort issues like AC not working (within two hours), P3 is cosmetic issues like a scratched mirror (within 24 hours). The system routes to the nearest available technician based on GPS tracking of our crew phones. Average response time for P2 on Celebration is 47 minutes, which is fast for a ship this size. What slows us down: vague reports. If you say 'something is wrong with my cabin' we have to diagnose from scratch. If you say 'the AC is blowing warm air from the vent above the bed,' we arrive with the right tools. Be specific. It helps everyone.